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Online Academy FAQs

Do I have to log in at certain times to access the course? 
No. The courses are pre-recorded to ensure a high quality recording. Once released you can watch them at any time during your enrolment period.

When are the modules released? 
Each week there are modules released and we usually release 2 modules per week (depending on the course). We do this to allow students to progress at the same time, enabling you to ask the trainer more focussed questions in the forum, with a bigger benefit to the group.

How long is each module?
On average, each module should take about an hour to complete. This is a combination of videos, additional reading and quizzes.

How long is the trainer available on the forum? 
The trainer is available on the forum until a week after the last module has been released. They may be available after this period but it is not mandatory for them to reply.

How do the quizzes work?
The quizzes are a way of you checking your learning after each module. To complete the course you must complete all of the quizzes. You can resit the quizzes unlimited times if you want to ensure that you get 100% on each module.

Why is the course length shorter than my enrolment period? 
The course length indicates the time when videos are released and the trainer is available on the forum. After that time you will receive 2 months to review all of the materials and talk with your fellow students on the course.

Can I still take part if I’m away during a part of the course?
Yes. Online Academies provide a flexible learning format. As modules are not released live and are available for review, you will be able to catch up

Can I download material such as the videos and slides?
Once modules are released, the slides from each module can be downloaded as a handout. It is not possible to download the videos to view offline. Our platform is optimised so you can watch the presentations on the move via your laptop, tablet or mobile.

When will I receive log in details for the course?
Log in details will be sent to you the week before the course starts. The email will also give you a link to our platform ( Should you have any questions regarding this feel free to speak to one of our team on our live chat feature. 

Will I get a certificate after the course?
Upon completion of the course you will be able to download your certificate.

What if I need extra time on the course?
Please contact Eisha at if you would like extra time on your course beyond the enrolment period. Extra time is subject to approvals and fees may apply.